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Ultimate Ice Cream – General Manager

Position Description

The General Manager at Ultimate Ice Cream is in charge of selecting, developing, and managing the performance of retail shop employees and effectively ensuring that guests are satisfied with their Ultimate Ice Cream experience. The General Manager must have a deep passion for customer service and a love of locally-crafted ice cream. The ideal candidate will be able to successfully work in a fast paced retail environment greeting customers, scooping ice cream, and cleaning alongside managed staff. This exempt position will oversee the daily operations of the two (2) shops, manage inventory accurately, and complete human resource tasks as needed while maintaining a positive environment. The General Manager will be expected to manage operations with passion, integrity, and knowledge while promoting the culture and values of Ultimate Ice Cream. The company would like to note that this manager will be expected to work alongside the shopkeepers during busy hours while carving out time to handle other responsibilities. It is important that the hired candidate is able to create a positive guest experience by delivering the highest level of service and customer engagement. In order to help ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews. The General Manager reports to the Leadership Team.


General Management and Operations

Food Safety and Planning

Human Resources

Pay Rate

Salary commensurate with experience plus tips and bonus opportunities


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Ultimate Ice Cream Co. is an Equal Employment Opportunity employer.

Posted: 3.31.17